What’s your ordering policy?
We ask for 72 hours lead time. Orders under this timeline may be subject to a rush fee. All initial correspondence must go through our Catering Director ~ firstname.lastname@example.org.
Can I change the number of guests for events?
We will try our best to accommodate an increase in numbers for your catering order within reason and with ample notice, however, we cannot accommodate a decrease in guest numbers with less than 72 hours notice.
What’s your minimum?
For a drop-off order: $300 before taxes and delivery fees. We kindly ask for a non-refundable 25% deposit to confirm your event and seven (7) days prior to your event, the remaining balance of your invoice is due.
Exception: To confirm drop-off orders or an event happening within one week, we require full payment (or the total amount due).
Do you handle cutlery, rentals or décor?
Sustainable disposables can be added to your order for an additional flat fee of $2 per guest. Eco-friendly wood platters can be requested at an additional charge.
Should you require rentals, The Tempered Room will manage all of your rental needs. We are happy to source specialty furniture, premium linens, unique décor and fresh floral arrangements for any occasion!
How do you handle dietary restrictions?
Every item on our menu is made in-house, which allows us to easily accommodate dietary restrictions. We ask for all dietary restrictions in advance so that we can take all measures in catering to those needs.
Please note, our facility is NOT a gluten-free, dairy-free or nut-free space and even though we take every precaution to prevent any cross-contamination in our kitchen, The Tempered Room Ltd. cannot accept liability should any allergic reactions occur to any of our catering clients.
Do you provide event staffing?
Yes we do. Whether it’s a client lunch or a multi-day conference in a venue of your choice our team is here for all your needs. The staffing quantity and timing quoted is an estimate of the required labour based on your specific event type and duration. The final bill will reflect actual staff hours worked. A four (4) hour standard minimum charge applies to each on-site staff member.
What are landmark fees?
It is quite common today to see extra fees on your catering quote, levied by the venue. They are typically charged on food, beverage and event staff. We will always include these fees on our estimates when applicable.
What’s your cancellation policy?
In the event of a cancellation, we require email notice with confirmed receipt by The Tempered Room.
Your 25% deposit is forfeit if you cancel within thirty (30) days of your event, you will forfeit your 25% deposit. Within seven (7) days, all deposits shall be forfeit.
However, any forfeit deposits can be used towards a new event booking date.
Conditions may apply.